This month, my Comcast bill came in $10 higher than my previously negotiated 44% Discount. If you followed that ordeal, I posted (copy/paste) an entire online chat session with a Comcast rep on how I saved 44% on my Comcast bill by threatening to leave for Verizon FIOS. Well, this month for some reason, the phone promotion came off and my bill popped up 10 bucks. Not a huge deal, but since I had previously negotiated a lower monthly bill in exchange for my continued patronage I figured it was worth the phone call to see what happened and get it back down. I explained the situation and how I expected to be paying the same ~$110 before taxes and fees as opposed to the $120 that I was assessed this month.
The rep proceeded to try and push me into a “bundle promotion” that was actually more money than I was paying now for the same services!!!
Basically, she was trying to get me into a phone/internet/cable bundle that included the same premium channels (that I get for free), the same HD DVR, etc. for $146 per month. She was very persistent and cited the fact that I wouldn’t have to keep calling back every 6 months after the promotions dropped off. Oh, and that after a 1 year period, the price would “only” go up by $15 per month. I was a bit perplexed.
How stupid did do they think people are? Or I guess, how lazy?
I’ll gladly pick up the phone once every 6 months for the 10 minutes it takes to haggle out a new reduced deal for $110 rather than pay $146.
That’s $432 per year in after-tax dollars!
When I cited my reluctance to enter into this deal and said what I really wanted was for Comcast to honor our prior committed price of $110, she seemed surprised that I wasn’t jumping on this great offer and she actually started talking slower and re-explaining the deal so I could understand it better. After some back and forth, she finally relented and said she couldn’t get the same promotion on the phone, but found one for $5 off, so my new bill is $115 per month. That was close enough and I wasn’t going to get back to the $110, but it beat the heck out of $30 higher. But, I have to envision by the amount of time she spent on the topic and her relentless sales pitch, enough people give up and agree to it.
Here are some very compelling reasons I cited that made my case quite plausible and forced her to consider whether I’d leave or not. I said:
- “Virtually every one of my neighbors has switched or is switching now to Verizon FIOS. The trucks are all over the neighborhood installing fiber optic cable”.
- “They just sent out another sales rep and a flyer with an incredible deal again”.
- “Frankly, the ONLY reason I’m staying with Comcast is because you’ve been willing to retain me at a discounted rate. Otherwise I would be with Verizon right now. It’s a win-win for both of us. If my Comcast rate goes up, I’ll simply switch”.
I know that I’m more valuable to them at a much discounted rate than not at all. It costs very little to service me, an incremental customer, vs. acquiring a new customer or none at all. It’s in both of our best interest to keep this going, but sometimes I just need to remind the customer service rep of this notion.
Again, for more on exact language and tactics used to secure a massive discount with Comcast or any other service where there is competition (sanitation, pest control, security service, wireless, you name it), see this article on my Comcast Bill Negotiation.
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